Refund policy

Returns & Refund Policy

Effective Date: 9/18/2025

At GymGum, we want your first experience with us to be completely risk-free. That’s why we offer a 30-Day Money-Back Guarantee on your first purchase. No questions asked, no return required.

If for any reason you’re not satisfied within 30 days of receiving your order, simply email us at [email protected] and we’ll issue a full refund to your original payment method. Processing times may vary depending on your bank or credit card provider.

⚠️ Please note: To keep things fair, our first-purchase guarantee covers up to $35 on refunds. If your first order was larger than that, we’ll refund $35 and help you find the right product or size next time.

After your first order, our standard policy applies:

  • Refund requests must be made within 30 days of delivery.

  • Products must be returned in original packaging, with more than half of the gum remaining.

  • Shipping fees are non-refundable unless required by law.

  • Gift cards are non-returnable.

  • We do not offer exchanges.

If your order arrives damaged or incorrect, contact us within 30 days and we’ll make it right.

For questions or refund requests, please reach us at [email protected].